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UK Return or Exchange |
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If you wish to return something to us please use our resealable delivery bag wherever possible, together with the pre-printed FREEPOST returns label.
Please complete the reverse of the invoice and enclose the whole sheet with your return.
The goods are your responsibility until they have been received back by us so please obtain the free ‘proof of posting’ certificate from the Post Office.
For a refund or exchange to be made all goods must be returned, unused and undamaged in any way, within 14 days of their delivery to you.
At Christmas time the returns period is extended until 14 days from Christmas Day (8th January) for NON-SALE ITEMS ONLY. No refunds will be given for returns received by us after this date will unless prior notification by email or telephone has been received. Please put a NOTE ON YOUR ORDER that it is for a Christmas present & you will AUTOMATICALLY receive the extended returns period.
If you wish to have a refund this will be made in the same way as the payment. The original postage & packing charge is non-refundable.
If you choose to exchange an item postage & packing are free. Postage and packing is chargeable on any subsequent return.
Refunds on items paid for using American Express will be made after deduction of the original AMEX commission charge.
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